Terms of Service

01Agreement

These terms apply when you use SupportBot, including the Support chatbot, the Hire suite, careers pages, the candidate portal and our website. By creating an account or using the service, you agree to these terms. If you use SupportBot for a company, you confirm you may accept these terms for that company.

02Your account

• Give accurate details and keep your password private.
• You are responsible for what happens in your account, including actions by team members you invite.
• Tell us quickly if you think someone has used your account without permission.
• You must be at least 16 years old to use SupportBot.

03Acceptable use

You agree not to:

• Break any law, or use the service to discriminate against candidates unlawfully.
• Upload content you do not have the right to use, or content that is harmful, misleading or offensive.
• Send spam or unwanted messages through the service.
• Try to access other workspaces, break our security or overload the service.
• Copy, resell or rebuild the service without our written permission.

04Your content and data

• You keep ownership of the content you add, such as documents, jobs, tests and company details.
• You give us permission to store and process that content only to provide the service to you.
• For customer and candidate data, you are the controller and we process it on your behalf, as described in our Privacy Policy.
• You are responsible for having the right to collect the data you collect, and for telling people how you use it.

05Hiring features

• AI scores, rankings and summaries are advice only. Your team must review them and make every hiring decision.
• You are responsible for following employment, anti-discrimination and data laws in the places you hire.
• If you turn on proctoring or recorded interviews, you must tell candidates and get their agreement. The product asks for it before a test or interview starts.
• Offers sent through SupportBot are between you and the candidate. We are not a party to any job offer or employment contract.

Candidates: your relationship is with the company you apply to. That company decides who moves forward and who is hired.

06AI answers and output

AI can make mistakes. Support answers come from the content you provide, so keep it accurate and up to date. Check important answers, scores and drafted letters before you rely on them.

07Plans, trials and payments

• Some features are free. Paid plans, prices and limits are shown on our pricing section and may change with notice.
• Paid plans renew each billing period until you cancel. You can cancel at any time from your account; the plan stays active until the end of the period you paid for.
• Unless the law says otherwise, payments already made are not refunded.
• If you go over a plan's limits, we may ask you to upgrade or slow down some features.

08Availability and changes

We work to keep SupportBot running and secure, but we cannot promise it will always be available or free of errors. We may improve, change or remove features. For major changes that affect you, we will give notice where we reasonably can.

09Ending your use

• You can stop using SupportBot and close your account at any time.
• We may suspend or close an account that breaks these terms or puts other users at risk. Where possible, we will warn you first.
• After an account closes, we delete or anonymise its data as described in our Privacy Policy, unless we must keep it by law.

10Liability

SupportBot is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost data or lost business opportunities.

To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

11Changes to these terms

We may update these terms. We will change the date at the top and, for important changes, tell account holders by email or in the app. If you keep using SupportBot after a change, you accept the new terms.

12Contact us

Questions about these terms? Use the contact form on our home page and we will reply by email.